Aversan Inc. (www.aversan.com) is a reputable Engineering Company that provides expertise in Systems Integration and Software Testing for industries including Digital Health, Medical Devices, IT and Aerospace. We are currently seeking a qualified IT Network Administrator to work on leading-edge technology products. The successful candidate for this full-time position will be a part of a highly motivated and highly technical work environment that feeds off the collective energy of a team-oriented workplace.
Description The IT Infrastructure team requires a Network Administrator to monitor and provide initial support on a network connectivity framework. Staff in this role provide support on a continuous 24x7 basis by interfacing with and providing handoffs to team members in other time zones.
System description: The client has implemented a connectivity framework that utilizes Palo Alto Prisma with 6 connection data centers globally (Equinix locations). Palo Alto Next-Gen Firewalls and Panoraenables customers to access CAE’s AWS infrastructure through this connectivity pathway. The members of this role will comprise a team that ensures continuous service of this infrastructure and rapid restoration in case of outage.
Engage in active monitoring of all connectivity infrastructure components, including key areas Palo Alto Prisma, and Equinix virtual machines across multiple data centers.
Provide initial response to incidents raised by business teams who are actively supporting customers.
Co-ordinate active handling of incidents raised, by ensuring a technical bridge is established and bringing any additional specialists and partner technical support into the trouble.
Contact partner technical support as needed, raising and escalating tickets as needed in those support systems.
Conduct network technical troubleshooting and executing workarounds or fixes in areas specified for administration in this role. Such areas include Palo Alto Prisma, Equinix Vir
Transfer ownership of incident co-ordination back to business teams where the cause is determined to be elsewhere and not part of the connectivity framework. Ensure seamless.
Ensure managed services partner staff are fully onboarded to support and execute tasks as part of this team.
Ensure all tickets are properly managed and closed.
Ensure all reporting of SLA’s and SLO’s is accurate.
Ensure any fixes are properly managed through the implementation.
Ensure any documentation is updated, and post-incident reports are prepared.
Be an active participant in the team, ensuring complete communication of all events to colleagues.
Basic Qualifications & Skills
At least three years’ experience in the Networking domain
At least two years in a role that provides first or second-line technical support or incident co-ordination.
Strong verbal, written skills
Self-motivated and autonomous
General knowledge of AWS and Azure cloud networking technologies
Strong knowledge of Palo Alto technologies
Strong troubleshooting skills of LAN, Firewall, and cloud networking
Understanding of Infrastructure as a Code and agile methodologies
Cloud networking certification is an asset.
Palo Alto certification is an asset.
About The Client As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defense and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. The client represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do.
Aversan recruits top professional talent in the industry, providing quality software, hardware and systems engineering solutions for a variety of industries and applications. Upon reviewing each candidate's information, Aversan will only contact eligible individuals for the above-mentioned positions.