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Client Services Engineer
Ottawa, OntarioClient Services Engineer
Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries.
We are currently seeking a qualified Client Services Engineer to join our team. The Client Services Engineer will play a critical role in replicating complex customer problems, diagnosing potential causes, recommending remediation techniques, and managing Level 2 to Level 3 customer interactions. This position will collaborate closely with global support teams, team leads, and core engineering teams to ensure effective cross communication regarding customer issues.
Location: Ottawa, Ontario
Job Type: Hybrid—Travel required
Please note:
Interested applicants must apply directly to the employer to be considered for this position: snavaid@aversan.com
The subject of the email should be “Client Service Engineer Application”. The name of the file for the resume should be the applicant’s full name. The resume format should be PDF.
Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries.
We are currently seeking a qualified Client Services Engineer to join our team. The Client Services Engineer will play a critical role in replicating complex customer problems, diagnosing potential causes, recommending remediation techniques, and managing Level 2 to Level 3 customer interactions. This position will collaborate closely with global support teams, team leads, and core engineering teams to ensure effective cross communication regarding customer issues.
Location: Ottawa, Ontario
Job Type: Hybrid—Travel required
Responsibilities
- Respond to customers’ questions and troubleshoot complex technical issues related to system configurations, product functionality, bugs, enhancements, and upgrades via phone or electronic communication.
- Diagnose customer issues with encryption products, interpret logs and error messages, and analyze the customer environment where the products are being used.
- Recommend solutions and workarounds for known issues and advise customers on their application.
- Provide guidance and support for products integrated with third-party solutions.
- Reproduce previously unknown issues when necessary, and collaborate with the Client Services Product Champion by providing customer setups and steps to replicate the issues.
- Clearly and consistently document issues using group tools.
- Support the implementation of hotfixes and patches to minimize risk and ensure resolution of customer problems.
Basic Qualifications
- Familiarity with FIPS (Federal Information Processing Standards) and other NIST requirements.
- Master’s degree in Engineering, Computer Science, or a related field.
- Knowledge of Docker/Containers and Kubernetes.
- Familiarity with public cloud platforms such as AWS, VMware vCloud Air, and Microsoft Azure.
- Ability to travel as required.
- Availability to work either 9 AM – 5 PM or 11 AM – 7 PM (EST).
Please note:
Interested applicants must apply directly to the employer to be considered for this position: snavaid@aversan.com
The subject of the email should be “Client Service Engineer Application”. The name of the file for the resume should be the applicant’s full name. The resume format should be PDF.