Service Delivery Manager

Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries.

We are currently seeking a qualified Service Delivery Manager. The role  will be responsible for managing and maintaining the Audio Visual and TEAMS platform.

Location: Overland Park, KS
Job Type: On-site

Responsibilities

• Managing and configuring hardware associated with audio visual systems and Microsoft Teams.
• Providing technical support and troubleshooting for hardware and TEAMS related issues.
• Monitoring TEAMS environment, performance and usage to identify and resolve issues.
• Develop and deliver training sessions for end-users.
• Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware.
• Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components.
• Investigating and proposing upgrades and improvements to enhance user experience.
• Collaborating with IT teams to evaluate and implement upgrades to AV platforms.
• Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software.
• Testing and troubleshooting issues with network and communication team.
• Establish and maintain strong working relationships with internal clients throughout the organization.
• Work with various D & IT teams to ensure a high-quality, end-to-end user experience.
• Provide oversite for the procurement, delivery, and set-up of Audio Visual and TEAMS equipment for new offices and project sites.
• Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments.

Basic Qualifications

• Bachelor's degree  Customer service focus, strong communication and organizational skills
• Experience with Microsoft Office suite of tools, Service Now, SharePoint, PC hardware connectivity and basic IT troubleshooting
• Must be able to work both independently or with a group
• Be able to lift up to 50 pounds, sit and stand for extended periods.
• Familiarity with Service Now a plus
• ATEM SDI extreme ISO, PTZ optics experience a plus 
• Must have OSHA 10 hour within 6 months of employment
• Local travel in the metro area will be required
• Regional travel within the US may occasionally be required.