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Service Desk Analyst

Montreal, Quebec

Aversan Inc. (www.aversan.com) is a reputable engineering company that provides expertise in the aerospace, defense, and medical industries. We are currently seeking a qualified junior IT analyst to join our client. An international space mission partner and a robotics, satellite systems, and geo-intelligence

Location: Montreal office.
Work Schedule: Hybrid: 3 days in office
Clearance level: CGP, Reliability

Tasks:
  • inspects, installs, and connects all employee PCs, terminals, peripherals, and computer-related equipment.
  • Keeps records of computer moves and repairs to serviced equipment for analysis and call follow-up. This also includes corrective actions taken to improve service and assess future hardware purchases.
  • Manages network backup media, sends and receives media from the vault, and ensures that registers are completed and filed. Recovers files requested by the help desk from backups.
  • Install and maintain all office computer equipment
  • Maintain computer inventory and perform operator duties related to data backup.

Required Qualifications:
  • Interpersonal skills, analytical mind, ability to organize priorities
  • College diploma or equivalent technical diploma in electronics
  • 2 to 3 years' experience in operating and maintaining computers and peripherals
  • Fluency in French and English

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