Manage a portfolio of complex initiatives that span one or multiple lines of business
Provide on-site project management support to meet project goals as stated by the Service Management Initiative
Manage all aspects of multiple related projects to ensure the overall program is aligned to, and directly supports, the achievement of strategic and tactical objectives
Report on project success criteria results, metrics, test and deployment management activities
Manage the day-to-day project activities and chair the project management team meetings
Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across different levels of management
Understand interdependencies between technology, operations and business needs
Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices for IT Service Management
Manage project scope and changes
Support formal/informal schedules to manage the engagement contract
Develop and manage all aspects of project and program engagement including planning, external vendor relationships, communications, resources, budget, changes, risks and issues
Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
Define success criteria and disseminate them to involved parties throughout project and program life cycle
Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
Qualifications:
Solid experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall
Superior leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
Self-motivated and decisive, with the ability to adapt to change and competing demands
Experience in successfully leading projects and programs to completion, on-time, on-schedule and within budget
Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
Strong experience and demonstrated communication skills, both written and oral, presenting to executive sponsors, technical and non-technical staff, including all levels of management
Experience influencing and gaining buy-in from executive sponsors, team members, stakeholders and peers
Experience working both independently and in a team-oriented, collaborative environment
Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Technically competent with various software programs, including but not limited, to Microsoft Office (Word, Excel, PowerPoint, Visio), Clarizen and ServiceNow
Must be able to learn, understand and apply new technologies
Support diverse and inclusive work environment
Required qualifications:
Bachelor’s Degree in appropriate field of study or equivalent work experience
10+ years of project management experience, including tracking and planning projects
8+ years of experience working with business stakeholders within a cross-functional matrix environment
1+ years of previous experience with gathering and documenting requirements from the client / business
3+ years of experience with full product lifecycle, including understanding of development lifecycle and various technology methodologies that support that lifecycle
Intermediate level of proficiency with Clarizen, Excel, Visio, PoweResponsibilities:
Manage a portfolio of complex initiatives that span one or multiple lines of business
Provide on-site project management support to meet project goals as stated by the Service Management Initiative
Manage all aspects of multiple related projects to ensure the overall program is aligned to, and directly supports, the achievement of strategic and tactical objectives
Report on project success criteria results, metrics, test and deployment management activities
Manage the day-to-day project activities and chair the project management team meetings
Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across different levels of management
Understand interdependencies between technology, operations and business needs
Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices for IT Service Management
Manage project scope and changes
Support formal/informal schedules to manage the engagement contract
Develop and manage all aspects of project and program engagement including planning, external vendor relationships, communications, resources, budget, changes, risks and issues
Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
Define success criteria and disseminate them to involved parties throughout project and program life cycle
Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.