Responsibilities:
 

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Provide on-site project management support to meet project goals as stated by the Service Management Initiative
• Manage all aspects of multiple related projects to ensure the overall program is aligned to, and directly supports, the achievement of strategic and tactical objectives
• Report on project success criteria results, metrics, test and deployment management activities
• Manage the day-to-day project activities and chair the project management team meetings
• Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across different levels of management
• Understand interdependencies between technology, operations and business needs
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices for IT Service Management
• Manage project scope and changes
• Support formal/informal schedules to manage the engagement contract
• Develop and manage all aspects of project and program engagement including planning, external vendor relationships, communications, resources, budget, changes, risks and issues
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Define success criteria and disseminate them to involved parties throughout project and program life cycle
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards

 
Qualifications:
 

• Solid experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall
• Superior leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Self-motivated and decisive, with the ability to adapt to change and competing demands
• Experience in successfully leading projects and programs to completion, on-time, on-schedule and within budget
• Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
• Strong experience and demonstrated communication skills, both written and oral, presenting to executive sponsors, technical and non-technical staff, including all levels of management
• Experience influencing and gaining buy-in from executive sponsors, team members, stakeholders and peers
• Experience working both independently and in a team-oriented, collaborative environment
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Technically competent with various software programs, including but not limited, to Microsoft Office (Word, Excel, PowerPoint, Visio), Clarizen and ServiceNow
• Must be able to learn, understand and apply new technologies
• Support diverse and inclusive work environment

 
Required qualifications:
 

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• 10+ years of project management experience, including tracking and planning projects
• 8+ years of experience working with business stakeholders within a cross-functional matrix environment
• 1+ years of previous experience with gathering and documenting requirements from the client / business
• 3+ years of experience with full product lifecycle, including understanding of development lifecycle and various technology methodologies that support that lifecycle
• Intermediate level of proficiency with Clarizen, Excel, Visio, PoweResponsibilities:
   
• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Provide on-site project management support to meet project goals as stated by the Service Management Initiative
• Manage all aspects of multiple related projects to ensure the overall program is aligned to, and directly supports, the achievement of strategic and tactical objectives
• Report on project success criteria results, metrics, test and deployment management activities
• Manage the day-to-day project activities and chair the project management team meetings
• Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across different levels of management
• Understand interdependencies between technology, operations and business needs
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices for IT Service Management
• Manage project scope and changes
• Support formal/informal schedules to manage the engagement contract
• Develop and manage all aspects of project and program engagement including planning, external vendor relationships, communications, resources, budget, changes, risks and issues
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Define success criteria and disseminate them to involved parties throughout project and program life cycle
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.