Aversan Inc. is a multi-service engineering firm specializing in design, build, testing, certification, and support services for embedded flight and rail systems & software, health technology, and advanced IT.
Provide 1st level end-user support;
Service Desk Ticketing System;
Imaging and deploying new computers;
Perform and support software installations;
Troubleshooting Computer and Network Issues;
Cell phone and landline configuration.
College Diploma in Information Technology, Computer Technology, Software Engineering or equivalent;
Ability to obtain Controlled Goods & Reliability Clearance;
1 to 3 years of experience in a customer facing IT Helpdesk position, customer-facing;
Knowledge of Windows 7 and 10, Office 2010/2016, Active Directory 2008/2012/2016;
Knowledge of Exchange 2010, 2013 and 2016, Office Communicator 2007, VMWare and Citrix Virtualization;
Familiar with a Ticketing System to open and close requests;
Knowledge of engineering applications (ClearCase, ClearQuest, Doors) would be an asset;
Excellent interpersonal skills;
Bilingualism is preferred in (English and French);