Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries.
We are currently seeking a qualified Computer Technologist to join our team providingexceptional employee experience in IT services.
Location: St Laurent, Quebec Job Type: Full Time Working Arrangement: On-site
Responsibilities
Actively contribute to the employee experience:
Perform a variety of interventions on computer hardware, software and peripherals to meet user needs: deployment, installation, support, relocation, addition, modification and disposal.
Contribute to the improvement of IT services.
Participate in internal or departmental project initiatives that may involve multiple IT groups/users.
Makes recommendations on the life cycle of IT technologies (hardware and software) and processes.
Apply and maintain standard operating procedures, customer service guidelines, and troubleshooting documentation for new services and activities.
Basic Qualifications
3 to 5 years of experience in an IT user support environment.
Motivation to provide a great customer experience.
Ability to adapt easily to changes.
Good communication skills in French and English.
Proactivity, autonomy and sense of initiative in the management of tasks and responsibilities.
Excellent knowledge and troubleshooting of operating systems, office applications, Mac OS, VPN software.
Strong knowledge and troubleshooting of computer hardware, tablets, and associated peripherals.
Strong ability to learn and support the various enterprise applications as well as the various activities of the service desk and account administration.