Job Title: Live Chat Support

Position Type: Full-time, remote

Location: United States (Remote)

Aversan Inc. is looking for a highly motivated and customer-centric individual to join our team as a Remote Live Chat Support. As a leader in the aerospace and defense industry, Aversan Inc. is committed to delivering high-quality products and services, and our customer support team plays a crucial role in achieving this.

Pay: $26.34 - $33.56 per hour

Benefits: Health, dental, and vision insurance, retirement plan, paid time off, professional development opportunities

 

The Role:

As a Remote Live Chat Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients through our live chat platform. You will be the first point of contact for our customers and will be responsible for addressing their inquiries, troubleshooting technical issues, and providing timely and effective resolutions. This is a dynamic and fast-paced role that requires strong communication skills, technical proficiency, and a passion for helping others.

 

Key Responsibilities:

- Respond to customer inquiries and concerns through live chat, email, and phone in a professional and timely manner

- Troubleshoot and resolve technical issues related to our products and services

- Utilize product knowledge and resources to provide accurate and helpful solutions to customers

- Update customer profiles and records with relevant information regarding their inquiries and resolutions

- Collaborate with other teams, such as sales and engineering, to ensure a seamless customer experience

- Continuously strive to improve customer satisfaction and loyalty through excellent customer service

- Meet performance metrics and quality standards set by Aversan Inc.

 

Qualifications:

- High school diploma or equivalent; Bachelor's degree preferred

- Minimum of 1-2 years of experience in a customer service or technical support role

- Excellent communication skills, both written and verbal

- Proficient in computer systems and ability to type at least 40 words per minute

- Familiarity with aerospace or defense products and services is a plus

- Ability to multitask and thrive in a fast-paced environment

- Availability to work flexible hours, including evenings and weekends

 

Why Work With Us?

At Aversan Inc., we value our employees and their contributions. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our remote work model allows for a flexible and convenient work-life balance. We also foster a positive and inclusive work culture, where collaboration and innovation are encouraged.

 

If you are a self-driven, customer-focused individual with a passion for problem-solving, we want you to join our team at Aversan Inc. Apply now and be a part of a dynamic and innovative company!

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.